GOOD COMMUNICATION

IS THE KEY

TO CUSTOMER SATISFACTION

FIND OUT MORE

WHAT WE DO FOR YOUR BUSINESS

Improve CSI scores

Encourage Customer Loyalty

Increase your revenue

Contact us today to find out how

CUSTOMER SATISFACTION IS
MORE THAN AN OEM SCORE

IT'S A TOOL TO CREATE MORE REVENUE
& IMPROVE EMPLOYEE MORALE

OUR MISSION

We understand that every aspect of your business operation can
influence the quality of your Customer service. Simply put, we believe
that EVERY CUSTOMER COUNTS. The lifeblood of every organization
is its valued customer base.

“Customer ONE Group will tell you exactly what’s going on in your business day-to-day through your customers eyes.”

Rick Frank Fixed Operations Director for over 30 years

“Our dealership was in the bottom 300 in the nation in regards to customer satisfaction scores. Since implementing the services of Customer ONE Group, we have won two Presidents Awards, Ford Motor Company’s highest recognition for overall customer satisfaction.”

Nicole Robins Theodore Robins Ford

“Since using Customer ONE Group, I know more about what’s going on in my business today than ever.”

Bill Walsh General Manger, Future Ford

“I never realized how many people do not complain about their poor experience. Customer ONE Group has helped us identify those customers so we can make sure they come back.”

Joe Dennis General Manager, Chino Hills Ford

“Customer ONE Group’s program has unified all my departments. There’s one clear goal when it comes to the consumer experience”

Dennis Shannon Dealer Principal, Citrus Motors

Our mission

Every aspect of your business can affect the quality of customer service you provide. Even great people can provide levels of service that leaves the customers guessing. Every customer is an opportunity to grow your business. Simply put, “Every Customer Counts.”

Our passion

Partnering with our dealerships to provide the highest levels of customer service possible and reach top 10% CSI/SSI results. We leverage our experience in automative retail to provide a blueprint for success with proven results.

The Right Stuff

Next to your staff, your customers are your most important asset for your longevity and business success. Demonstrate Care & Concern by providing your people the best tool to emotionally engage and retain your customers.

Customer Satisfaction is a Process